Customer Testimonials
Great bunch of guys helping the customers! In and out as quick as possible! The service advisor Daniel Flores was very informative about repairs needed and I would recommend him to others. Thank you for all your help.
Very friendly and knowledgeable. Worked to make sure I got the best deal for my family.
I trust this dealership more than any other Honda Dealership in my area. For my trust a dealer needs to have great sales people as well as great service after the sale and Sterling McCaull Honda has both.
I am always treated like a VIP. I get immediate attention every time I show up! Courteous and efficient!
The service department is amazing. Go see Carlo for your service needs. He is professional and will get the job done.
People were very friendly and helpful to my query. They were also accommodating and understanding when I called the service team to tell them I was going to be late to pick up my car—they were able to make something work so I can pick my car today instead of Monday.
Excellent customer service. Everyone was very nice and very professional. They were patient and helpful.
Service department cannot seem to get its act together. Very disorganized. Also extremely slow!! They over-promise and under-deliver. I will choose a different service department in the future.
Service agent did a great job by advise me on what is necessary to be fix in the car
Love my Honda dealer. Great service writer, Vicki, always is the best. My appointment was easy to make and it was ready early.
We were there to get financing on a vehicle. They put the car through the wash amd vacuumed while we waited.
The team is customer focused. They make sure you know what you need to about your vehicle.
Very clean facility. Friendly staff and knowledgeable technicians. Great show room.clean restrooms. Good amenities.
Excellent service, friendly people. I can make any questions about my car and they help me on all my concerns. Thank you for your help
They try their best to make sure the customer is satisfied. The waiting is big and comfortable with a variety of hot and cold drinks plus water. They wash your car
Our salesman was great. He was very knowledgeable but not pushy in helping with the sale of our new car and trade in.
Everything went well. My car the repairs turned out good. I am pleased with the repairs. Thanks.
I always have the maintenance for my 2019 Honda Civic done at this dealership; they are good, professional people—God bless them.
I always go to this location for my car maintenance and I am always satisfied with the service and the delivery 🚚
Very pleasant experience! No hard sell, no manager coming to speak with us, no closer etc. We dealt with Julie during our entire transaction. Julie is pleasant and knowledgeable about her product, we would definitely recommend her
Good. Customer service. Fixed the problem fast . Reasonable price. Good communication. I will recommend this Honda.
JAKE-THANK YOU! You are your team at Honda are the best! I appreciate your personal care and attention. Great customer service thank you, Jake!!!!
Great service!! The Avisor Juan Vivar take care of my Honda civic. Awesome place to make maintenance services ! Thank you Group 1 Honda Kingwood.
I have been going to this location for maintenance on my vehicle since I got however on 05/29:2026 I went in for an oil change and tire rotation about 5pm there were two other people in the waiting area for whatever reason my oil change took two hours I paid for my service and proceeded to my vehicle I noticed it hadn’t been washed which I usually receive a complimentary car wash when I arrived home I noticed my tires hadn’t been rotated (the wheel lock had never been touched and there is a particular scrape mark on my ... Read More DealerRater - May 30, 2026
The service advisor team did a great job in servicing my Pilot during a very busy time. I was kept informed and was provided a loaner during the time of service. The service drive manager and service director were great in making sure things were moving forward.
Everyone is so professional, from the time I'm greeted at my vehicle and the salesperson lesson to my concerns, to the technician explaining the recommendations for my ridgeline. The prices are very reasonable. Sterling McCall Honda is a great place to get your automobile needs addressed.
I love this service department! Max one of the service advisor is the best! Have been my service go to for about 8yrs now
Received great service and everything was done in a timely manner. Good customer service experience.
Good service. I really appreciate it that I got my car back washed and vacuum cleaned.
Bad and poor quality service. Regret maintaining my Odyssey thru them. They don’t do a thorough job. They miss something and use that to fleece the customer for their mistakes.
Customer service is excellent!
I called their phone number to make an appointment, set an appointment date and then received timely text message reminders for my appointment.
I scheduled my CRV for an oil change and tire rotation.
At the appointment time, I was greeted by Max, he proceeded to process my CRV for the service work. Throughout the service process I was bled to track the progress nd also received an alert update regarding the inspection of my CRV.
You can approve or decline my or all of the additional recommendations for work. NO PRESSURE!
I was told the ... Read More DealerRater - May 21, 2026
Very courteous and professional people and good service. Very explainitory. Nice people, nice show room.
The wait wasn't long in dropping off my car. Im hoping to have same experience again.
Been servicing my Honda here under prior dealership name for 5 years. My only complaint is the pricing for the front facing camera was $500 over what is available at most OEM parts dealers online. Not happy with parts price but otherwise, they did a good job so far.
The service rep, Jessie Ybarra, was great. Jessie is very accommodating and kept me informed throughout the whole process.
The workers take time to explain the work being done and they’re extremely helpful.
Great, friendly service. The service work was performed on time. The shuttle service to and from my house was very helpful.
Service was great today. Just wish they would remember to return the driver seat to the position they received it at. I'm 5'8" and the drivers there must all be 5' because my knees hit the dash every time I pick my car up! I don't believe the service writer was the one who moved the seat.
I’ve noticed a lot has changed in the service department since my last visit. My previous experience wasn’t great, but this time around things were much better. Communication, service, and overall delivery all improved noticeably. I hope the team continues maintaining this level of service going forward.
I already wrote my review. I left quite unsatisfied. Please work on your customer service, including reviews.
I have purchased vehicles and service for the last 25 years because the service department personnel do honest work for honest pay.
Excellent service always provided; great communication, timeliness, and courtesy. Very satisfied with this dealership. Recommend!
Here’s a polished version of your message with a smooth, professional tone: From the moment I arrived for my routine maintenance, the service I received was exceptional. I was welcomed with friendly smiles, and clear expectations were set right away. My service advisor, Carlo, provided top-tier service—he was knowledgeable, personable, and attentive. He took the time to listen to my needs and helped me plan future maintenance around my busy schedule.
Mr. Carlo is a great, service adviser he help me with anything I need to get my car fixed and he always had me updated on the service recommend this dealership is one of the best I have gone
Very helpful. Courteous and cleaned my seat when there was a spot on it. Great
Dealer trade in value online was $31k when I arrived and showed the trade in appraisal he offered $28k max and said the online appraisal is AI. Car was a 2026 with 10k miles. Then kept saying he’s giving a deal on the car when all that was lowered was the money factor. Only received the manufacturers discount and Honda loyalty. Pretty crappy dealership when it comes to getting a good price for a vehicle.
Worked with Julie Barnachea today at Sterling McCall Honda in Kingwood, Tx. She was very professional and helpful. Made the transaction very easy to walk thru. Gave me several vehicles to chose from and explained all the updated electronics to make sure I was comfortable with how they worked when we test drove the vehicle. She answered all my questions and gave me a lot of good information about the CRV. Thank you Julie for your help. You are 10 star Sales lady and i will be sure to recommend you to everyone I know who might be looking for a ... Read More DealerRater - Apr 28, 2026
I enjoy the convenience of the dealership being close to our house. Also the professionalism that they all show. I would definitely recommend this dealership.
The dealership service department seems to care greatly about satisfying the customer. My service advisor very much did!!
I recently purchased a 2026 Honda HRV. I worked with Julie Barnachea on the transaction. I want to say my experience working with Julie was exceptional. I have purchased many cars in my lifetime but never have I had anyone go above and beyond the customer service that I received from Julie. She was very professional and a delight to work with. She answered all my questions with a smile and a pleasant demeanor. She deserves as many 10s as possible. I would recommend anyone wanting to buy a car to ask for Julie.
Amazing experience! This was my first new car and am extremely satisfied and impressed but the level of professionalism this dealership brings. A huge shout out to Andres and Joseph for the top of the line customer service and expertise.
Mr.Jessie was a huge help this morning. It was a pure joy to come in contact with a smiling face first thing in the morning. He’s knowledgeable and knows how to take care of the customer. He’s a true blessing and deserves a raise.
The dealership is pretty popular during a Saturday morning, yet their focus on customers is always on point.
Great experience my salesman Carter is the best helped me out above that was a normal sale will surely return for next vehicle 👍
Chris was extremely helpful in a professional manner as well as knowledgeable about what my vehicle needed. I look forward to coming back next time.
My service was completed in less than hour, received a free car wash and had a cup of coffee while waiting. Excellent!
Great customer service and great communication they inspected the whole car and recommended some extra things to keep me safe.
Everyone involved in my car buying experience was great! Very respectful and positive, the level of commitment to get me the car I wanted was stellar! I would 100% recommend them to friends and family.
Everyone in the service department is wonderful to work with. They take care of your needs and make sure you are satisfied with their service. Great team!
Vickie Pscion helped us with ou regular maintenance, like always was an excellent service. Thanks Vickie
Daniel Flores helped me with my getting my regular maintenance complete and got me a great deal on new tires. I dropped it off and once it was finished they sent an Uber to bring pick me up. Excellent service
I always receive efficient and reliable service at Sterling McCall! Daniel is an excellent service representative and always ensures that I feel confident when I drive off the lot.
Always great service everyone very helpful and friendly. My service advisor was Angel always ask for speacials.
Very professional and thorough. Chris was outstanding and courteous. Would definitely recommend Sterling McCall Honda.
Scheduled a repair. They weren’t ready for my arrival. I keep chasing. No reply. I have been taking my car to this dealership for many years. They should appreciate my business. I’m not asking for much, only that they call me back, schedule and complete the repair that they have already got approved by Honda Care.
Dennis was amazing! He has outstanding character and customer service. He made sure to explain the details thoroughly so that I had complete understanding of what was going to take place during my service as well as the costs. He also made sure to notify me of the services required during my next visit. I felt very supported and assured. I will definitely continue to bring my car here. Thank you Dennis!
I was originally told that my car service would take two hours, but they were able to complete it in less than that. I really appreciate the efficiency!
Very friendly and professional, answered all of my questions and were knowledgeable.
The seating/waiting area was clean, comfortable and had snacks and coffee.
I highly recommend coming here for service on your vehicle.
I went for an oil change but also I have few concerns about my 2018 odyssey and after multipoint check video and explanation about service need attention immediately we agreed to go ahead and fix it. I have to come back next day and left the car for service they provide me with a ride so I can go back home and go to work I pick ... Read More Google - Apr 4, 2026
Amazing service department…very efficient, courteous, and Vickie did a great job handling my service needs…even found nail in tire that I didn’t know about….
They have really fast service, very helpful many people speak Spanish too that is good for many people. They explained everything very clear
Julie made my dream come true and even with bad credit she went out of her way to make my dream happen! I cant thank her enough! 10/10 Service and communication! If you want your dream car contact her!
Very helpful and clear on what was done and what everything was at. Very appreciated
(Translated by Google) Today I visited this dealership for the first time because it was close by. I needed to fix a connection problem between my phone and the screen. Two guys from the service department helped me, and they were super patient and friendly. They fixed the problem without charging me a penny, and they even washed my car... wow, that was great service! I recommend them 100%. Blessings!!!
(Original)
Hoy visité este dealer por primera vez porque me quedaba cerca. Necesitaba resolver un problema de conexión de mi teléfono con la pantalla. Me atendieron dos chicos del á... Read More Google - Mar 31, 2026
Always very good and very quick, thank you to the service advisor Vicki for her help
They always give me the best service. Very attentive and professional staff. They are the simply the best.
Efficient,clean,great waiting area, good wifi ,clean bathrooms, Vicky was pleasant, kept me updated.
Vickie did an amazing job taking care of me as always! Very pleased with the customer service i received and will be coming back here again for more services and will be recommending sterling mccall to any other honda owners. Vickie is a very valuable asset to your staff shes is very sociable and informative and makes sure you are comfortable and leave with a smile!
Muy buen servicio, rápido y atentos en el servicio, muy amables y cordiales lo recomiendo
Everyone is very friendly. Answered all questions I had. Quick service and great accommodation while waiting
The staff are kind, knowledgeable and work with you to help you get what you need! We have purchased twice from this dealership and we have always been pleased!
Jesse took great care of me today! My tires were rotated and a small problem was found and corrected. Everyone was courteous. My car was brought around dirty, but was taken back around and washed and delivered to me at front door.
I love this place, the crew was kind, generous and very friendly! I recommend this place one hundred percent!
The dealership takes pride in customer service. I always receive great service with my Service Advisor Vickie Pscion.
I decided to take my vehicle on a Saturday and made it a thing to get there early because I had no appointment so I knew the wait would be longer than usual that was not a problem. I arrived and waiting inside to be signed in, I approached one of your representatives name Juan since he had no one at the time and was closer to the entrance anyhow I was told by him to wait by my car that someone would be with me. Which I had never been told that since the 3 years I’ve been going ... Read More DealerRater - Mar 25, 2026
Chris was exceptional at helping me out and giving me exquisite support!! Anytime there was an update about my inspection with the adjuster or on my vehicle, he would not hesitate to immediately call me to keep me informed and at ease.
Very professional. I was approached as soon as I walked in and asked “how can I help you?” They showed me around and did the best they could to get me approved. I’m very pleased.
The experience was friendly and helpful in test riding the car that we went in knowing what we wanted. Salesperson, Brandon, assisted us from the start with getting all the information from us to get the price that we were looking for and the supervisor was very helpful in finalizing the deal with the consideration of the trade in vehicle.
A true hassle free car buying experience. Andrés the sales representative treated me with the upmost respect and listened intently to my questions. He answered and demonstrated everything. The back office staff was polite and professional, no hidden fees, no subscriptions, no switches, just buying an awesome vehicle.
Location is always professional. Engaged with Julie and she worked a deal late in the day. Would recommend to others.
Dear Sterling McCall Team,
I am writing to express my sincere appreciation for the outstanding service I recently received during my oil change visit.
From start to finish, I was impressed by the professionalism of your staff and the efficiency of the service process. The speed at which the work was completed did not come at the expense of quality, which is something I value highly.
One detail that stood out to me was the cleanliness of my vehicle’s interior after the service. It’s clear that your team takes great care to respect customers’ vehicles, and that level ... Read More DealerRater - Mar 21, 2026
I've only dealt with Sales many many years ago when I purchased a 2015 Civic. Since then I haven't been happy with sales. Service people I've only with may 3 or 4. Vickie or Carlos are the 2 main people I deal with and they are fantastic. They both are on point on keeping you updated during the time of your vehicle being serviced and let you know exactly when it's ready. Always a pleasure dealing with Vicki who's a consumate professional.
Best dealership. Great people and mechanics. Only place I take my car..I would recommend to everyone because they satisfy the customer and are nice
Great service got to me as soon as I drove in. I have a 45 minute drive to get their but service is what makes go back
Timely and courteous and efficient and convenient but expensive . Very thorough and good customer service,
Everything is nice and easy, from setting up an appointment to picking up your car when it’s ready. Employees provide excellent customer service and are there to help you out with anything.
Great customer service! They were prompt to let me know what needed to be fixed and finished on time.
Great experience at this dealership. Brayden really helped finding the exact car I was looking for without being too pushy. He was very helpful, professional, and kept good communication to find the specific car I wanted.
Always courteous! Always willing to listen. Never rush me. They make sure you are satisfied.
Es una gran agencies con muy buenos agentes a su disposition estupendo servicio me vine en cantata con ellos gracias
